Your satisfaction is our top priority. If you are not completely happy with your PixelMotion product, we are here to help.

14-Day Satisfaction Guarantee

We offer a 14-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Initiate a Return

Starting a return is easy. Just follow these simple steps:

1. Contact Us: Send an email to our customer support team with your order number and a brief reason for the return.
2. Receive Instructions: Our team will review your request and, if approved, provide you with a return shipping address and detailed instructions.
3. Ship the Item: Securely package the item and send it back to us. Please note that customers are responsible for return shipping costs, unless the item is defective or incorrect.

Refunds and Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed to your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to post the refund.

Damaged or Incorrect Items: If you receive a defective, damaged, or incorrect item, please contact us immediately. We will resolve the issue by providing a replacement or a full refund and will cover any associated shipping costs.